RohiniYoga LLC Terms & Conditions
Sports / Medical / Orthopedic Massage ONLY!!!
Please note that by scheduling an appointment with RohiniYoga LLC, you are agreeing to our terms & conditions and our privacy policy.
APPOINTMENTS
You can schedule an appointment with RohiniYoga LLC in several ways including via our website, telephone, text or email.
Upon scheduling, you will receive an email confirming all the important details, along with an email reminder prior to your appointment.
CANCELLATIONS & LATE ARRIVALS
Cancellation Policy: 24 hours. Please cancel as soon as possible if a foreseeable event is likely to prevent you from attending, for example, illness or adverse weather conditions.
We require a minimum of 24 hours’ notice to cancel an appointment. Failure to attend an appointment with less than 24 hours’ notice of cancellation will incur the charge for the full appointment. This is because we may not be able to fill your appointment slot and still need to cover our costs.
However, if you need to cancel your appointment at short notice because of Covid-19 related symptoms, a long-term medical condition which varies from day to day, or because you are more than 37 weeks pregnant, then we shall discuss the cost implications on a case-by-case basis.
An invoice for any cancellation / ‘no show’ charges will be sent to you by email for payment within 7 days. Following a cancellation, payment must be received before any further massage bookings can be taken.
Late Arrivals: It is important that our agreed appointment time and duration is adhered to. We appreciate that sometimes, things happen, and you may arrive a little later or need to leave a bit earlier than planned. This is fine, but we cannot make up the missed time by overrunning or adding time to subsequent appointments.
CONFIDENTIALITY
All client information and clinical records will be safeguarded by RohiniYoga LLC and will remain confidential. Unless required to do so by law, we will not otherwise share, sell, or distribute any of the information you provide to us without your consent.
Consultations and client treatment details will not be discussed with anyone other than the client unless the client is under the age of 18 or has a care worker or guardian.
HEALTH & SAFETY
Due to the nature of massage and the need for close contact, all RohiniYoga LLC practitioners will maintain a high standard of personal hygiene and clients are asked to ensure that they also maintain a high standard of personal hygiene.
If a practitioner is unwell, suffering from a cold or virus, infection, or general ill health, they will not be allowed to work due to the risks of cross contamination. This may result in RohiniYoga LLC contacting you to inform you of the issue at the earliest opportunity to make suitable alternative arrangements.
Clients are asked not to attend for a massage if they are unwell, suffering from a cold or virus, infection, or general ill health. Please contact RohiniYoga LLC via email at namste@rohiniyoga.com at the earliest opportunity to rearrange your appointment. If you are unwell and contact us to inform us of your illness, please note that our Cancellation Policy may still apply.
Clients under the age of 18 years must be accompanied by a parent or guardian. This parent or guardian must give permission for the agreed massage plan to be performed and will be requested to co-sign the New Client Consultation Form. They will be invited to stay in the room for the duration of the appointment and expected to remain present throughout the treatment.
RohiniYoga LLC holds the right to refuse any treatment if a client is physically or verbally abusive towards any practitioner, or demonstrates inappropriate, aggressive, or sexual behavior. Such behavior may result in a partial or total ban from RohiniYoga and may also result in criminal proceedings.
COVID-19Protocol
1. The client has not been in contact with anyone with Covid-19 in the last 14 days, to the best of their knowledge
2. The client has not had any symptoms:
o a recent onset of a new, continuous cough
o a high temperature (typically over 37.8℃)
o a loss of, or change in, normal sense of smell and / or taste
3. Should the client contract the virus, or advised to self-isolate, they must inform RohiniYoga LLC as soon as possible
4. Depending upon the timing, RohiniYoga Massage Therapy will need to contact the practitioner and may need to contact other clients possibly affected, and to self-isolate
DISCLAIMER
RohiniYoga LLC provides massage therapy and bodywork in a variety of forms, but none of these bodywork modalities are a substitute for professional medical care or counselling. None of the practitioners at RohiniYoga LLC will diagnose, prescribe medication or medical treatment of any kind, unless they are personally qualified to do so, and will always recommend referral to a qualified medical specialist or practitioner.
The client has a duty to provide accurate and true medical and personal information, to the best of their knowledge, and to keep RohiniYoga LLC up to date with details of any medication, symptoms, medical concerns, or treatments they are having investigated or undergoing treatment for.
All practitioners at RohiniYoga LLC may refuse to treat any client or part of their body with just and reasonable cause. RohiniYoga LLC reserves the right to terminate any appointment at any time if they believe that it is not safe or in the client’s best interest to continue. Likewise, the client has the right to refuse, modify or terminate treatment at any time, regardless of prior consent given.